They are great. We had someone else set it up, and they took over. They take care of everything, so it is really a total service. They are really reliable and responsible. They are friendly and knowledgeable. I can’t compare pricing because I don’t really know what other people are charging. Their price of $375 a month actually seemed reasonable, but it always costs more than that because we are getting coral, fish and food. So, it is rarely $375, and it actually turned into a much more expensive thing than we thought, but I don’t know that it is unreasonable. We started with them, and we liked them. They seem to know what they are doing. I know it is more expensive than we had anticipated but that is not their fault, and I don’t want to hold that against them. They are responsive. They come out really right away when there are issues like, if the motor goes bad or whatever; and we can e-mail them. My husband deals with all that and I don’t deal with it, but from what I am hearing, they are really responsive. They just come when they come, and they get in the house. They come once a week, and they do it themselves, so it doesn’t really matter if we are not even home at the time. I assume they are punctual.
DESCRIPTION OF WORK We have an aquarium, and Reef eScape comes out every week to clean our tank. It is a saltwater tank, and they bring in coral and fish. They give us food. They set up people’s tanks as well.
via Angie's List
I was very fortunate to encounter Reef eScape on the internet. I had just gone through a nightmarish situation with another company, Reef eScape was a lifesaver, they upgraded me to a beautiful 220 gallon reef aquarium that is breathtaking. Dedicated, dependable, knowledgeable, and passionate about their work with aquariums. And customer satisfaction is extremely important.
The aquarium is both peaceful and alive. The corals are brilliant with colors and most of them seem to move as if they’re dancing in air. The fish and invertebrates are all peaceful, happy, and in love with their home. Careful thought, research, and observation was done to accomplish those processes. Finally, there’s one more thing to mention. Phil has a magic touch when it comes to constructing live-rock landscapes (or “reefscapes.”) One can tell that the animals are very happy because they are constantly exploring every area of their beautiful home.
Thanks Phil and Reef eScape for your passion, care, dedication, and love for the animals and customers.
PS—It’s true that (with weekly service visits) they do all of the work…I only have to feed everyone.
We have had our 120 gallon reef tank for more than two years now and have struggled with the balance of self-care and outside professional assistance. The biggest obstacles we had with in-home service were trust, communication, care and commitment. I can say without hesitation that Reef eScape has not only met our expectations, but the communication, quality and consistency of the professional service we and our tank receive are beyond compare. Our only complaint is that we had to go through the aggravation and disappointment of the three service companies we tried before finding Reef eScape!
The impact of the aquarium on our center has been amazing! I want to share with you some of the daily sights and sounds that occur in our waiting/reception area.
First, everyone that comes here naturally gravitates towards our gorgeous tank the minute they enter the building. Some sit and relax looking at the colorful, lively activity in the tank, but more often, spontaneous conversations erupt as adults and children share tidbits of information. People are teaching and learning from each other as to what’s in the tank and what to look for. Each week they discover what’s new in the tank, how things are growing and moving, and the fish are becoming more comfortable and animated. Daily there are squeals of delight from children as well as a, “there’s Nemo” discovery.
All of our clients and the entire staff has become emotionally engaged with our tank. It has become the “water cooler” of the office where at anytime of the day you’ll find any number of people standing in front of the tank talking about the fish!
The impact and response is more than I could have ever hoped for. I just wanted you to know the effect the aquarium is having on all who enter and I want to thank you again. When you come for your weekly visits for service, you are taking care of more than fish and live stock! You’ve become a treasurer fixture and your informational conversations bring delight to all.
I know I speak for everyone here when I say, Thank you Reef eScape!
After a catastrophic tank failure, I searched for someone to cleanout my failed reef tank and set it back up again. And within a few hours Reef eScape had my reef tank cleaned and brimming with life. I was so impressed with their professionalism that I asked Reef eScape to permanently maintain my reef tank. Now, long gone are the days of hauling heavy buckets of water, conducting tedious water quality tests and watching my expensive aquatic purchases wither away.
My kids love our fish tank! My entire family loves our fish tank! It has been a never ending source of enjoyment and learning. It's so beautiful we set it up in our kitchen so that everyone can see it, all the time. Reef eScape makes what could be a complicated process seamless and simple. Their attention to customer service is unmatched, and they go more then the preverbal "extra mile." Phil and Reef eScape get an A+, and I recommend them highly, and I recommend that you get a tank too.
C.R. and G.R.
For years we wanted to get a saltwater aquarium but thought it would be too much work. Luckily, we found Reef eScape and now we have a beautiful reef aquarium and it couldn't be easier. All we have to do is feed the fish and Reef eScape does the rest. We even go away on vacation with no worries because we know the fish, live coral, shrimp and other invertebrates will be fine. In addition, watching the aquarium evolve has been a source of endless pleasure for our kids. I can honestly say they spend more time in front of the tank than they do the T.V.
Takoma Park, MD
I am thrilled to have found Reef eScape. I wanted to buy a new aquarium, but didn't have the time to research every aspect of tanks, stands, lighting, filtration, coral, fish, skimmers, pumps…. ugh it was all too much. Reef eScape asked all the right questions, worked within my budget & space limitations and customized a system that is exactly what I wanted. Within weeks I had a living reef in my living room. Everyone that sees it is impressed. Reef eScape did all the work and I get all the credit. If you live anywhere in the DC / N. VA area and are even thinking about a fish tank, call Reef eScape, you can't go wrong.
We went to a local saltwater fish store for our aquarium. Within a few months we were not happy. The service and communication were poor. We never knew who was coming or when?? It is important to trust someone that is going to be in your house on a regular basis and we didn't. After trying 2 other local stores, we finally found Reef eScape and everything changed. The service is consistent, professional, and our questions are answered directly in a way we can understand.
Fairfax/Fair Oaks, VA
Very, very knowledgeable! The staff is A++++! Went for micro algae left with more information that never knew about! If I could give 10 stars I would! I’m going to pass the word about this place, it’s AMAZING
Everyone here is so knowledgeable and friendly! I love that they will go out of their way to make sure you're purchasing what's right for your tank without pressuring you to get what you don't need.
Went there to get some fresh water plants. Even though they are focused on salt water tanks, staff was super nice and knowledgeable on fresh water aquariums. Prices were also more affordable compared to the other places and chains. Definitely would suggest to anyone in the hobby.
Ahmet Ozan Sivri
Oh, what a nice variety of clean and healthy fish and corals. Staff was helpful. Prices are more of the high end but very understandably considering everything is clean and taken care of. Very good condition. There is no other place to buy The fish they have in stock around here. I think Ollie- or ellio (spelling*) was the person that helped us put everything together. Our first time here and not our last. Thank you! Very happy we found this place.
I thought the fish were pretty high. Until they told me they quarantined all fish prior to placing them in sales tanks. That's a huge load off the buyer and well worth the extra cash.
Professional aquarists , patient enough to answer all your questions and recommend the best solutions !
via FaceBook (5 = recommended)
I’ve been here quite a few times to get some saltwater items/livestock. There’s a gentleman named Chad who is always super helpful and is usually the first to greet me. I noticed he also does this eagerly for all customers. He tries to make kind conversation and asks about my aquarium hobby that I feel is very sincere. I’ve also been helped by Jennifer, and she’s approached me a few times to get what I needed. Those are the two that have assisted me with all of my purchases and checked me out. I don’t know anyone else’s names but they seem nice too.
via FaceBook (5 = recommended)
Staff is knowledgable and helpful. I love that they quarantine the fish as well onsite.
via FaceBook (5 = recommended)
Best quarantine process that I have ever seen and they will order fish in for you.
Took my family in to Reef eScape and found the experience less Intimidating than originally thought. As this is a new hobby, I found the company really helpful. Chad is particular was wonderful. He's someone who like many of us , was a frequent patron turned part-time worker. I'm thrilled that we found Reef eScape. If you are ready to jump in to the deep water (couldn't resist), check them out. They also have in-home services, which is something we will look at in the future.
I have had a saltwater aquarium off and on for nearly 20 years in this area and South Florida, this is by far the best experience I had with a saltwater aquarium store. They will not sell you a fish unless it has gone into quarantine for an extended time. Any question I asked was answered honestly, not to sell more marine life. I have the original fish/crustaceans they sold me two years ago. After visiting their store once and the exceptional service I received, I do not go anywhere else.
We buy all our saltwater fish here. The staff is very knowledgeable and we have gotten excellent fish. This is not petco, so don't expect petco prices. Everything is properly quarantined and treated for most possible disease, such as ich and velvet. You get fish that won't die when they get home. Highly recommend.
This review is for anyone who is new to the hobby. I'm new to the hobby as well and I visited many stores before finding this one. I did not have a good experience with the other places because it was intimidating just to ask simple questions but not this place. They have helped me throughout the whole process and now I am thankful for making it an enjoyable experience.
I went here many times like over 20 times and they here all great experiences!I trust there quarantine as I have had very bad experience marine velvet and ich.Just yesterday I bought a beautiful anthias it is in perfect condition and is eating.One thing I would say is the store fish and coral are a little pricey but I think that's because if there long QT process and the medicine they treat there fish with.Overall Fantastic store I would give 1000 stars if I would.(PS I would love this store to expand a little bit.)