Terms of service

Legal Notice

All notices from Reef eScape to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Reef eScape shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at: Reef eScape LLC, attn. Owner and Legal Counsel, 11141 Lee Highway, Fairfax, VA 22030
Delivery shall be deemed to have been made by You to Reef eScape five (5) days after the date sent.

Copyright Notice

All content appearing on this Web site is the property of Reef eScape.
Copyright © 2020 Reef eScape. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2020 Reef eScape. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Reef eScape. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Reef eScape or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Reef eScape and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Reef eScape believes that customer conduct violates applicable law or is harmful to the interests of Reef eScape and its subsidiaries.

Privacy Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Reef eScape and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Reef eScape believes that customer conduct violates applicable law or is harmful to the interests of Reef eScape and its subsidiaries.

Shipping and Delivery

At this time, Reef eScape ships merchandise to locations within the continental United States.  Reef eScape does not currently merchandise to U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands or to Canada and Mexico or other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

See below for more details on shipping and delivery policy.

International

Reef eScape does not currently offer shipping to international destinations.

Sales Tax

Reef eScape charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Reef eScape makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or it’s Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.

Reef eScape SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Reef eScape BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Reef eScape.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Reef eScape is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Reef eScape.
The inclusion of material on this server does not imply any endorsement by Reef eScape, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Reef eScape tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

No Warranties on Livestock

Reef eScape provides no warranties, express or implied, on the health of any livestock or live item purchased by You.  While Reef eScape may make the best efforts to deliver the healthiest of animals to the consumer, no procedure is flawless and all live items are sold as is.

Payment Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Reef eScape reserves the right to change its payment procedures at any time without prior notice to you.

Return Policy

No returns are offered for any livestock or live goods items. Dry goods are eligible for return within 30 days of purchase if:

  1. Accompanied by a receipt
  2. Item is in new, unopened, resellable as new condition
  3. Items that are not contained in packaging must not have been in contact with any liquids

Reef eScape reserves the right to inspect prior to return any merchandise and to refuse said return based upon said inspection. Reef eScape reserves the right to change its return policies and procedures at any time without prior notice to you.

Miscellaneous

VOID WHERE PROHIBITED:Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Reef eScape and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Reef eScape shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS:The Terms and Conditions constitute the entire agreement between you and Reef eScape with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Reef eScape with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Reef eScape. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

PRICE AND STOCK DISCREPANCIES

At times prices listed online will not match up to actual prices for goods, services, and livestock.  The actual price in the store and in Reef eScape's accounting system is what governs any conflicts.  If there is a price discrepancy Reef eScape retains the right to cancel a sale and refund the price paid.

In addition, at times availability online may lag or be incorrect due to technical or clerical errors.  Reef eScape reserves the right to cancel an order if inventory is incorrect and an item is not available for sale or is not actually in stock at the time of a sale.

Shipping and Delivery Policies

Domestic Shipping Policy 

Every staff member at our facility is trained to pack live animals. Animals are double bagged filled with the appropriate amount of water and seal watertight. Bags are placed into insulated containers to protect them from the elements and maintain consistent temperatures during transit. Heat and cold packs are also used if needed based on your zip codes weather. 

Shipment processing time 

All orders are processed within 5 business days.

Shipping occurs only on Monday-Wednesday. Reef eScape will make every effort to ship as soon as possible after an order has been placed and paid for (e.g. an order placed on a Thursday will normally ship out on the following Monday absent any unusual circumstances).  Shipping does not occur on federally or locally observed holidays.  In the event that shipping is delayed, customers will be contacted to inform them of any applicable delays.  You may request a specific shipping date by contacting Reef eScape directly or by adding a note to your order but any requested delays that would cause an item to not ship a full week after purchase are subject to approval and confirmation by Reef eScape.  For further questions, please contact Reef eScape directly. 

Shipping rates and delivery estimates 

Shipping charges for your order will be calculated and displayed at checkout.  For all livestock orders overnight shipping must be selected for an arrive alive guarantee.  Any delays in receiving are the responsibility of the carrier and/or the purchaser and Reef eScape assumes zero liability for any delayed delivery or delayed receipt attributable to the purchaser.  Oversized or heavy items may incur additional shipping costs and fees.  All items shipped are subject to applicable local, state, and federal laws and restricted items will not be shipped (we will notify you if any issues exist at the time of shipping). Reef eScape ships only within the Continental US and ships only to physical addresses, no PO Boxes.  You may opt to have your shipment held at a handling facility if available but must inform Reef eScape of this before shipping.

Shipment method  Estimated delivery time  Shipment cost 
Local Pickup  Within 2 days of purchase  Free 
Local Delivery*  Variable  Variable 
Standard Ground  3-5 business days  $40 
2-3 Days Priority Shipping  2-3 business days  Up to $120 
Overnight Shipping**  Next Day  Up to $150 

*See Delivery Policy below

**See Overnight Shipping policy below

*Our Delivery Policy 

Packed and delivered by Reef eScape to N. VA, D.C. and MD customers within 25 miles by car of our location.  Deliveries are made 1-3 days after the order is placed but animals are packed and delivered within hours not days resulting in the lowest possible stress levels for your animals. 

  • Delivery is $35 for livestock orders under $300 
  • Delivery is free on orders that include over $300 in live animals.    
  • Additional dry goods can be delivered at no additional fee, but do not count toward the above $300 total.  
  • 25-50 miles may be possible at an additional fee.  

Each animal, or compatible animals is double bagged and placed in an insulated container for delivery. 

Reef eScape will give you a target 2-hour delivery window the morning of the delivery and call / email / text with updated information as we have it.  That update may change the delivery window or give a more specific time.  

Due to COVID-19 at this time delivery for all orders is curbside / front door.    

  • We will place your order at the door and then ring / knock / call to confirm delivery.  
  • Under no circumstance will we enter any buildings or structures.  
  • Deliveries to offices or apartment buildings will require you to come outside.  

Please let us know in advance if you have a special requests / or unique situation regarding delivery.  

Reef eScape reserves the right to refuse any special request made at the time of delivery. 

**Overnight Shipping

Animals are placed in insulated containers and shipped FedExPriority Overnight® to arrive at your doorstep the next day

All orders are shipped via FedEx Next Day® - or upgrade to FedEx Priority Overnight. The day your order ships, you will receive an e-mail containing your FedEx tracking number. Someone must be available at the time of delivery to prevent livestock from being exposed to the rain and/or extreme temperatures. We recommend you hold at facility if possible, this is the best method for the animals. 

  • Orders under $750 ship for up to $150 (depends on location and weight and size of box) 
  • Orders over $750 ship for free 

30% cancellation fee for any order cancellations. 

eBay orders and purchases do not qualify for/towards free shipping. You may however combine an eBay order with free shipping from a website order over $750 and get free shipping. 

Reef eScape does not ship to Puerto Rico, Hawaii, or outside the continental US at this time. Reef eScape does ship to Alaska but we require packages be sent to a local FedEx near you to be held for pickup. 

Shipment to P.O. boxes or APO/FPO addresses 

Reef eScape does not ship to P.O. Boxes.  Shipping is available to APO/FPO addresses within the Continental US subject to prior approval.  Please call for details.

Shipment confirmation and order tracking 

Once an order is shipped we will send you a tracking number for the service that was used.

Customs, duties, and taxes 

Reef eScape is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages 

Reef eScape is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier and notify our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim as well as photographic evidence of the damages.

International Shipping Policy 

Reef eScape does not ship internationally. 

Returns Policy 

There are no returns on any live items.

Dry goods may be returned if in new and unopened condition within 30 days of purchase.  Please call before returning any goods.  Anything that is no longer in new and unopened condition may not be returned.  All returns are subject to a 15% restocking fee.  We reserve the right to not offer returns on special order items.  For any defective products while Reef eScape is happy to help troubleshoot and contact the manufacturer this should be taken up directly with the manufacturer.

For more information, please contact us for details prior to placing an order.

This shipping policy overrules any contradictory language contained elsewhere on the site.